Kennards Hire partners with Electro-Com
In the current fast-paced market, companies need to evolve their processes to remain in the lead. For Kennards Hire, a move to RFID technology improved its customer transaction times at the point of sale - giving employees more face time with the customers. It’s no wonder Kennards Hire has been awarded the Rental Company of the Year by the Hire and Rental Industry Association.
Enhancing customer transactions using RFID Technology
Kennards Hire needed to improve its customer transactions by finding a faster and more secure way of verifying its employees’ ID at the point of sale. With over 1000 plus staff this meant a significant impact on the large volume of customer transactions that were being processed daily across its 149 Australian sites.
Streamlining employee identification to improve customer service
As each customer transaction required the staff member’s name and ID details, the manual process of logging in was not only time consuming and cumbersome, but was inefficient. Kennards needed a simpler and more effective way of capturing this information and speeding up the transactions. Through its partnership with Electro-Com, a Melbourne-based distributor and expert in RFID equipment, Kennards was able to implement a solution that best suited its environment.
The company installed a compact AceProx RFID HF reader at every point of sale (POS) register and equipped each employee with a Mifare HF RFID wristband with their unique identification data. Identification was instantaneous. By simply scanning the wristband to the reader, processing times of customers’ paperwork were greatly reduced.
Partnering with leading specialist supplier in RFID
Kennards’ partnership with Electro-Com re-affirms this leading RFID equipment distributor’s long-standing commitment to providing excellent customer service, technical support and high operational standards. Electro-Com’s experience in RFID technology made them an ideal partner for Kennards. Their RFID technical support team was on hand to advise Kennards with the right RFID component solutions to suit their requirements and provided Kennard’s integration team with back-up support and guidance when needed to successfully roll-out this time saving system across all 149 Australian outlets.
When asked about the improvements the new identification systems makes, Sean Gurr, Kennards Branch Manager, Richmond Branch said “It makes our job a lot quicker and easier and, importantly, speeds up the transaction for the customer. Instead of keying logins we just swipe. It also eliminates the possibility of making a mistake”.
Electro-Com has been supplying RFID equipment - including tags and readers - to integrators and solution providers for nearly 15 years. It has built a reputation for not only sourcing and supplying the best available products to suit the client, but also for providing expert guidance and technical back up during the integration process.